| Record ID | ia:proactivecustome0000bren |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/proactivecustome0000bren/proactivecustome0000bren_marc.xml |
| Download MARC binary | https://www.archive.org/download/proactivecustome0000bren/proactivecustome0000bren_meta.mrc |
LEADER: 00645cam a2200205 a 4500
001 97021788
003 DLC
005 19971113063814.8
008 970515s1997 nyua 001 0 eng
010 $a 97021788
020 $a0814403727
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B737 1997
082 00 $a658.8/12$221
100 1 $aBrennan, Charles D.
245 10 $aProactive customer service :$btransforming your customer service department into a profit center /$cCharles D. Brennan, Jr.
260 $aNew York :$bAMACOM,$cc1997.
300 $aix, 212 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer services$xManagement.