| Record ID | ia:perfectphrasesfo0000baca_f5y1 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/perfectphrasesfo0000baca_f5y1/perfectphrasesfo0000baca_f5y1_marc.xml |
| Download MARC binary | https://www.archive.org/download/perfectphrasesfo0000baca_f5y1/perfectphrasesfo0000baca_f5y1_meta.mrc |
LEADER: 00871cam a2200265 a 4500
001 2010029977
003 DLC
005 20110624082142.0
008 100716s2011 nyu 000 0 eng
010 $a 2010029977
020 $a9780071745062 (alk. paper)
020 $a0071745068 (alk. paper)
035 $a(OCoLC)ocn613427921
040 $aDLC$cDLC$dYDX$dBTCTA$dYDXCP$dBWX$dCDX$dDLC
050 00 $aHF5415.5$b.B32 2011
082 00 $a658.8/12014$222
100 1 $aBacal, Robert.
245 10 $aPerfect phrases for customer service :$bhundreds of ready-to-use phrases for handling any customer service situation /$cRobert Bacal.
250 $a2nd ed.
260 $aNew York :$bMcGraw-Hill,$cc2011.
300 $axiv, 239 p. ;$c21 cm.
490 1 $aPerfect phrases
650 0 $aCustomer services.
650 0 $aCustomer services$vTerminology.
830 0 $aPerfect phrases series.