| Record ID | ia:peopleshockpatht0000fran |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/peopleshockpatht0000fran/peopleshockpatht0000fran_marc.xml |
| Download MARC binary | https://www.archive.org/download/peopleshockpatht0000fran/peopleshockpatht0000fran_meta.mrc |
LEADER: 01881cam 2200493Mi 4500
001 ocn967753803
003 OCoLC
005 20220502130724.0
008 161212t20162016xx a b 001 0 eng d
040 $aGPRCL$beng$erda$cGPRCL$dOCLCO$dOCLCF$dCNEDM
020 $a0969873727$q(paperback)
020 $a9780969873723
020 $a9780969873730$q(paperback)
020 $a0969873735
035 $a(OCoLC)967753803
050 14 $aHF5415.5 F73 2016
082 04 $a658.8/12$223
100 1 $aFrank, Tema,$d1960-
245 10 $aPeopleShock :$bthe path to profits when customers rule /$cTema Frank.
246 3 $aPeople shock
264 1 $aEdmonton, AB :$bEssential Views Publishing,$c2016.
264 4 $c©2016.
300 $a315 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
520 $aWhy people matter more than ever in the digital era and how businesses must transform themselves to improve customer experience using the 3P Profit Formula of Promise + People + Process = Profit.
650 0 $aCustomer services.
650 0 $aCustomer relations.
650 0 $aLeadership.
650 0 $aManagment$xCase studies.
650 0 $aSuccess in business.
650 0 $aOrganizational effectiveness.
650 0 $aMarketing.
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 7 $aLeadership.$2fast$0(OCoLC)fst00994701
650 7 $aMarketing.$2fast$0(OCoLC)fst01010167
650 7 $aOrganizational effectiveness.$2fast$0(OCoLC)fst01047852
650 7 $aSuccess in business.$2fast$0(OCoLC)fst01137062
655 7 $aCase studies.$2fast$0(OCoLC)fst01423765
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 3 OTHER HOLDINGS