MARC record from Internet Archive

LEADER: 01962cam a2200289 a 4500
001 00011069
003 DLC
005 20060815190439.0
008 000821s2001 caua b 001 0 eng
010 $a 00011069
020 $a0761920781 (cloth : alk. paper)
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aHD4605$b.A667 2001
082 00 $a352.3/214/0973$221
100 1 $aAmmons, David N.
245 10 $aMunicipal benchmarks :$bassessing local performance and establishing community standards /$cDavid N. Ammons.
250 $a2nd ed.
260 $aThousand Oaks, Calif. :$bSage Publications,$cc2001.
300 $aix, 501 p. :$bill. ;$c26 cm.
504 $aIncludes bibliographical references (p. 471-481) and index.
505 0 $aIntroduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.
650 0 $aMunicipal services$zUnited States$xEvaluation.
650 0 $aMunicipal government$zUnited States$xEvaluation.
650 0 $aBenchmarking (Managememt)$zUnited States.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0656/00011069-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0656/00011069-t.html