| Record ID | ia:measuringcustome0000myer |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/measuringcustome0000myer/measuringcustome0000myer_marc.xml |
| Download MARC binary | https://www.archive.org/download/measuringcustome0000myer/measuringcustome0000myer_meta.mrc |
LEADER: 00855pam 22002774a 4500
001 ocm41497084
003 OCoLC
005 20000922174412.0
008 990601s1999 ilua b 001 0 eng
010 $a99032740
020 $a0877572763 (hardcover)
040 $aDLC$cDLC$dXFF
042 $apcc
043 $an-us---
049 $aXFFA
050 00 $aHF5415.335$b.M93 1999
100 1 $aMyers, James H.
245 10 $aMeasuring customer satisfaction :$bhot buttons and other measurement issues /$cJames H. Myers.
260 $aChicago, Ill. :$bAmerican Marketing Association,$cc1999.
300 $axiv, 219 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aConsumer satisfaction$zUnited States$xEvaluation.
907 $a.b1915544x$bmulti$c-
902 $a070705
998 $b1$c000922$dm$ea$f-$g0
902 $ass