| Record ID | ia:managingknockyou00bell |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/managingknockyou00bell/managingknockyou00bell_marc.xml |
| Download MARC binary | https://www.archive.org/download/managingknockyou00bell/managingknockyou00bell_meta.mrc |
LEADER: 01717cam 2200445 a 4500
001 ocm25130858
003 OCoLC
005 20100129172613.0
008 911226s1992 nyua b 000 0 eng
010 $a 91048064
040 $aDLC$cDLC$dNBZ$dOCLCQ$dBAKER$dBTCTA$dYDXCP
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020 $a9780814477847
035 $a(OCoLC)25130858
050 00 $aHF5415.5$b.B436 1992
082 00 $a658.8/12$220
096 $aHF 5415.5 B433m 1992
100 1 $aBell, Chip R.
245 10 $aManaging knock your socks off service /$cChip R. Bell and Ron Zemke.
260 $aNew York :$bAMACOM,$cc1992.
300 $axii, 210 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references (p. 207-208).
650 0 $aCustomer services.
650 2 $aConsumer Satisfaction.
700 1 $aZemke, Ron.
856 71 $3Table of contents$uhttp://lcweb.loc.gov/catdir/toc/91-48064.html$2http
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938 $aYBP Library Services$bYANK$n732452
952 $a25130858$zDLC$bLIBRARY OF CONGRESS$dURI$hFull$iLCC$kDDC$u20080321
952 $a230263269$zHBS$bHARVARD UNIV, BUSINESS SCH, BAKER LIBR$hFull batch$iLCC$kDDC$u20080613
952 $a231949697$zCNNGC$bNATIONAL GALLERY OF CANADA LIBR$hFull$iLCC$u20091210
952 $a368699295$zUBY$bBRIGHAM YOUNG UNIV LIBR$hFull$iLCC$kDDC$u20090602
952 $a476798079$zTEU$bTEMPLE UNIV$hFull$u20091210
029 1 $aNLGGC$b199527156
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029 1 $aAU@$b000008667534
994 $aZ0$bPMR
948 $hNO HOLDINGS IN PMR - 695 OTHER HOLDINGS