| Record ID | ia:loyaltyruleshowt0000reic |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/loyaltyruleshowt0000reic/loyaltyruleshowt0000reic_marc.xml |
| Download MARC binary | https://www.archive.org/download/loyaltyruleshowt0000reic/loyaltyruleshowt0000reic_meta.mrc |
LEADER: 00791cam a22002534a 4500
001 2001024195
003 DLC
005 20020208135129.0
008 010306s2001 maua b 001 0 eng
010 $a 2001024195
020 $a1578512050 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.525$b.R45 2001
082 00 $a658.8/12$221
100 1 $aReichheld, Frederick F.
245 10 $aLoyalty rules! :$bhow today's leaders build lasting relationships /$cFrederick F. Reichheld.
260 $aBoston :$bHarvard Business School Press,$cc2001.
300 $axiii, 213 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer loyalty.
650 0 $aCustomer relations.
650 0 $aEmployee loyalty.
650 0 $aLeadership.