| Record ID | ia:itservicescostsm00anth |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/itservicescostsm00anth/itservicescostsm00anth_marc.xml |
| Download MARC binary | https://www.archive.org/download/itservicescostsm00anth/itservicescostsm00anth_meta.mrc |
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035 $a(OCoLC)ocm43296520
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050 00 $aHD9696.67.A2$bT37 2000
082 00 $a004/.068/8$221
100 1 $aTardugno, Anthony F.
245 10 $aIT services :$bcosts, metrics, benchmarking, and marketing /$cAnthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews.
260 $aUpper Saddle River, N.J. :$bPrentice Hall PTR,$cc2000.
300 $axvii, 201 p. :$bill. ;$c25 cm.
440 0 $aEnterprise computing series
504 $aIncludes bibliographical references and index.
538 $aMode of access: Internet.
650 0 $aComputer service industry.
650 0 $aComputer industry$xCustomer services.
700 1 $aDiPasquale, Thomas R.
700 1 $aMatthews, Robert E.
852 0 $aMiU$bAAEL$cBKS$hHD 9696.67 .A2 T371 2000$xiiio32773626
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