| Record ID | ia:introductiontohe0000sand |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/introductiontohe0000sand/introductiontohe0000sand_marc.xml |
| Download MARC binary | https://www.archive.org/download/introductiontohe0000sand/introductiontohe0000sand_meta.mrc |
LEADER: 02945cam 2200589 a 4500
001 ocm56752276
003 OCoLC
005 20211118232930.0
008 040525s2004 nyua 001 0 eng
007 co uga---m----
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020 $a007821677X$q(set)
020 $a9780078216770$q(set)
020 $a0072231599$q(pbk.)
020 $a9780072231595$q(pbk.)
020 $a0072231602$q(CD-ROM)
020 $a9780072231601$q(CD-ROM)
024 3 $a9780078216770 (set)
035 $a(OCoLC)56752276$z(OCoLC)982681025$z(OCoLC)988837303$z(OCoLC)1014066056$z(OCoLC)1054960563$z(OCoLC)1060723956$z(OCoLC)1077792387$z(OCoLC)1273739339
042 $apcc
050 4 $aQA76.9.T43$bS26 2004
082 04 $a004.0688$222
082 04 $a658.812$222
100 1 $aSanderson, Susan M.
245 10 $aIntroduction to help desk concepts and skills /$cSusan M. Sanderson.
260 $aNew York ;$aLondon :$bMcGraw-Hill Technology Education,$c©2004.
300 $axxii, 360 pages :$billustrations ;$c28 cm +$e1 CD-ROM (4 3/4 in.)
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
347 $adata file$2rda
490 1 $aMike Meyers' computer skills
500 $aAccompanying CD-ROM contains the MS Access version of HelpSTAR.
500 $aIncludes index.
505 00 $gCh. 1.$tIntroduction to the Help Desk --$gCh. 2.$tOrganization and people --$gCh. 3.$tReceiving the incident --$gCh. 4.$tProcessing and resolving the incident --$gCh. 5.$tComputer telephony integration --$gCh. 6.$tWeb-based support --$gCh. 7.$tPerformance management --$gCh. 8.$tKnowledge management --$gCh. 9.$tAsset and security management --$gCh. 10.$tHelp Desk survival guide --$tHelp Desk simulation --$gApp.$tIntroduction to HelpStar.
520 $aThis textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.
650 0 $aComputer technical support.
650 0 $aComputer industry$xCustomer services$xManagement.
650 7 $aComputer industry$xCustomer services$xManagement.$2fast$0(OCoLC)fst00872161
650 7 $aComputer technical support.$2fast$0(OCoLC)fst00872657
830 0 $aMike Meyers' computer skills.
938 $aYBP Library Services$bYANK$n2020957
029 1 $aAU@$b000025313634
029 1 $aAU@$b000025917621
029 1 $aNZ1$b8027167
029 1 $aYDXCP$b2020957
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948 $hNO HOLDINGS IN P4A - 57 OTHER HOLDINGS