MARC record from Internet Archive

LEADER: 03170cam 2200553 i 4500
001 ocm36430951
003 OCoLC
005 20181022012731.0
008 970212s1997 mdua b 001 0 eng
010 $a 97007706
040 $aDNLM/DLC$beng$erda$cDLC$dNLM$dBAKER$dBTCTA$dYDXCP$dOCLCF$dOCLCO$dVZT$dOCLCQ$dOCLCA$dMMU
016 7 $a9703951$2DNLM
020 $a9780834209220$qhardcover
020 $a0834209225$qhardcover
035 $a(OCoLC)36430951
050 00 $aR729.5.G4$bI47 1997
060 00 $a1997 I-576
060 10 $aW 85$bI34 1997
082 00 $a610.69/6$221
100 1 $aNelson, Anne-Marie,$eauthor.
245 10 $aImproving patient satisfaction now :$bhow to earn patient and payer loyalty /$cAnne-Marie Nelson, Steven D. Wood, Stephen W. Brown, Sherykl Bronkesh ; with Zachary Gerbarg.
264 1 $aGaithersburg, Md. :$bAspen Publishers, Inc.,$c1997.
300 $axiv, 341 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aWinning practices for loyal patients -- How to earn raves from patients and payers -- Lighting and leading the way -- Some things change, but patient expectations remain the same -- Eighteen ways to learn what patients want -- Diversity imperative hits health care -- Want to communicate better? listen well -- How do you rate when you're face to face with your patient? -- Empower your patients with knowledge -- Want compliant patients? communicate and educate -- Success is a team effort -- Motivation: it takes more than a paycheck -- Empowerment? it's just plain old trust! -- For practice administrators and managers only: how to gain physician participation -- Set standards for a great first and last impression -- Telephone connection -- Create a schedule that satisfies everyone! -- Making wrongs right -- Where does clinical quality fit in the picture? -- Now is the time to create loyal patients and winning practices.
650 0 $aPatient satisfaction.
650 0 $aPrimary care (Medicine)$xPsychological aspects.
650 0 $aPhysician and patient.
650 12 $aPatient Satisfaction.
650 22 $aPhysician-Patient Relations.
650 7 $aPatient satisfaction.$2fast$0(OCoLC)fst01055027
650 7 $aPhysician and patient.$2fast$0(OCoLC)fst01062819
650 7 $aPrimary care (Medicine)$xPsychological aspects.$2fast$0(OCoLC)fst01076325
700 1 $aBrown, Stephen W.$q(Stephen Walter),$d1943-$eauthor.
700 1 $aBronkesh, Sheryl,$eauthor.
700 1 $aWood, Steven D.,$eauthor.
700 1 $aGerbarg, Zachary,$econtributor.
776 08 $iOnline version:$tImproving patient satisfaction now.$dGaithersburg, Md. : Aspen Publishers, 1997$w(OCoLC)645818387
938 $aBaker & Taylor$bBKTY$c106.95$d106.95$i0834209225$n0002974460$sactive
938 $aBaker and Taylor$bBTCP$n97007706
938 $aYBP Library Services$bYANK$n1358092
029 1 $aAU@$b000013107091
029 1 $aNLM$b9703951
029 1 $aYDXCP$b1358092
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 127 OTHER HOLDINGS