| Record ID | ia:implementingisoi0000clif |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/implementingisoi0000clif/implementingisoi0000clif_marc.xml |
| Download MARC binary | https://www.archive.org/download/implementingisoi0000clif/implementingisoi0000clif_meta.mrc |
LEADER: 01487cam 2200433Mi 4500
001 ocn213410785
003 OCoLC
005 20210111054336.0
008 080317s2008 ne 000 0 eng d
040 $aNLGGC$bdut$efobidrtb$cNLGGC$dDEBBG$dCHVBK$dGKJ$dOCLCO$dOCLCF$dOCLCO
016 7 $aB0803044$2bccb
020 $a9789087530822
020 $a908753082X
035 $a(OCoLC)213410785
050 14 $aHD9696.67.A2$bC637 2008
084 $aQP 345$2rvk
084 $aSR 770$2rvk
100 1 $aClifford, David.
245 10 $aImplementing ISO/IEC 20000 certification: the roadmap /$c[author: David Clifford ; ed.: Jan van Bon ... et al.].
250 $a1st ed.
260 $aZaltbommel :$bVan Haren Publishing,$c2008.
300 $a198 p. :$bill. ;$c24 cm.
490 1 $aITSM library
500 $aA publ. of itSMF International, the IT Service Management Forum.
504 $aMet index, lit. opg.
650 7 $aIT infrastructure library$2gnd
650 0 $aCustomer service industry$xManagement.
650 0 $aInformation technology$xManagement.
650 0 $aCustomer services$xQuality control$xManagement.
650 7 $aInformation technology$xManagement.$2fast$0(OCoLC)fst00973112
700 1 $aBon, Jan van.
830 0 $aITSM library.
029 1 $aNLGGC$b308075099
029 1 $aDEBBG$bBV023359488
029 1 $aCHVBK$b330512005
029 1 $aCHBIS$b010315091
029 1 $aCHDSB$b006309783
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 11 OTHER HOLDINGS