MARC record from Internet Archive

LEADER: 02211cam 2200433 a 4500
001 ocm46395322
003 OCoLC
005 20181009034801.0
008 050805s2001 maua 001 0 eng
010 $a 2005299531
040 $aUKM$beng$cDLC$dUKM$dOMP$dOQX$dBAKER$dBTCTA$dYDXCP$dSGB$dOCLCF$dOCLCQ$dOCLCO$dOCLCQ
015 $aGBA1Y9420$2bnb
019 $a46312367
020 $a1580624588
020 $a9781580624589
035 $a(OCoLC)46395322$z(OCoLC)46312367
042 $alccopycat
050 00 $aHF5415.5$b.F66 2001
082 04 $a658.812$221
100 1 $aFord, Lisa.
245 10 $aExceptional customer service :$bgoing beyond your good service to exceed the customer's expectation /$cLisa Ford, David McNair, Bill Perry.
260 $aAvon, Mass. :$bAdams,$c2001.
300 $axii, 203 :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
500 $aIncludes index.
520 $aBy using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
505 0 $aGreat day to get started -- Aerobicize your program : why everyone isn't doing customer service -- Plot thickens : learning to plot your path to service stardom -- Mirror, mirror : a self assessment -- Let's talk about me : things you can do! -- Hello and goodbye : first and last impressions -- Service with heart : the personal touch -- Telephone skills : the circular call -- Customer right-eousness : dealing with the challenging ones -- Customer feedback : are you hungry? -- Technology and e-commerce : enhancer or inhibitor -- Lights, camera, action : service stars.
650 0 $aCustomer services.
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
700 1 $aPerry, Bill.
700 1 $aMcNair, David.
938 $aBaker & Taylor$bBKTY$c12.95$d9.71$i1580624588$n0003562583$sactive
938 $aBaker and Taylor$bBTCP$n2005299531
938 $aYBP Library Services$bYANK$n100247112
029 1 $aAU@$b000022449163
029 1 $aYDXCP$b100247112
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 143 OTHER HOLDINGS