MARC record from Internet Archive

LEADER: 05587cam 2200529 i 4500
001 ocn930683263
003 OCoLC
005 20220310011738.0
008 160311s2016 nyua b 001 0 eng
010 $a 2016004846
040 $aDLC$beng$erda$cDLC$dBTCTA$dYDXCP$dOCLCF$dOSU$dWEA$dVP@$dDAC$dHF9$dOCLCO$dJYJ$dBYV$dLMR$dOCLCQ$dBKL$dV5E$dOCLCQ
019 $a952994719
020 $a9780814437629$q(pbk.)
020 $a0814437621$q(pbk.)
020 $a9780814437636$q(ebook)
020 $a081443763X$q(ebook)
035 $a(OCoLC)930683263$z(OCoLC)952994719
042 $apcc
050 00 $aHF5389$b.L36 2016
080 $a395$bL36
082 00 $a395.5/2$223
084 $aBUS009000$aBUS107000$2bisacsh
100 1 $aLangford, Beverly Y.,$d1942-$eauthor.
245 14 $aThe etiquette edge :$bmodern manners for business success /$cBeverly Y. Langford.
250 $aSecond edition.
264 1 $aNew York, NY :$bAmerican Management Association (AMACOM),$c[2016]
300 $aviii, 244 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aEarlier edition: 2005.
504 $aIncludes bibliographical references (pages 227-236) and index.
505 00 $gIntroduction.$tThe case for courtesy --$tEveryday courtesy as a success factor.$tManners in the Twenty-First Century ;$tCredibility: creating it and keeping it ;$tDevelop your gratitude attitude: say "Thank you" and mean it ;$tAre your nonverbal messages telling on you? ;$tWhat the $%#*! & is going on here? ;$tTell me less: some things are better left unsaid ;$tGiving genuine compliments that count ;$tImproving your listening skills ;$tBeing smart about smartphones and other devices ;$tUsing social media to make--not break--your career ;$tTravel courtesy: don't leave home without it --$tBest behaviors at work: interacting with bosses and peers.$tTerror on both sides of the desk: relieving interview stress ;$tThe new job: getting started on the right foot ;$tOffice space: make working together more enjoyable and productive ;$tGetting along with your manager: spotting and solving personality problems ;$tHow to speak so your boss will listen ;$tE-mail: think before you send ;$tUsing your phone most productively ;$tDress code confusion ;$tMastering the art of meetings ;$tWhen meetings go virtual ;$tHow to leave a job: making a graceful exit ;$tRefuse to schmooze and your lose: cultivating the social side of business ;$tLet's do lunch: dining your way to success ;$tGetting noticed--without becoming notorious ;$tHe said, she said: when the gender gap seems as wide as the Grand Canyon ;$tCitizenship in the global village --$tHandling sensitive issues: courtesy and building trust.$tLoving your enemies: coping with the price of success ;$tWhen your best friend becomes your boss: balancing the professional and the personal ;$tDealing with a bully boss ;$tDealing with negative coworkers ;$tSilence is not a virtue: how to complain without carping ;$tAn apology is in order: repairing the damage with a sincere response ;$tDelivering unwelcome information without damaging relationships ;$tConfronting with courtesy: preserving relationships while resolving differences ;$tWhen the worst happens: dealing with tragedy, illness, and death ;$tPutting it all together: creating and maintaining your personal brand.
520 $a"The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships."--Publisher's web site.
520 $aIntelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior ... you won't get far. The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships, including how to: Be smart about how--and when--you use your smartphone; Handle difficult conversations with tact and finesse; Check texts and emails for content and tone; Create a polished image on social media; Conduct meetings (in person, online, or over lunch) with poise and confidence, and more. In our era of entitlement, saying thank-you and giving praise are increasingly rare--but these simple acts are far from empty gestures. They're refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules. -- Provided by publisher.
650 0 $aBusiness etiquette.
650 0 $aSuccess in business.
650 7 $aBusiness etiquette.$2fast$0(OCoLC)fst00842690
650 7 $aSuccess in business.$2fast$0(OCoLC)fst01137062
938 $aBaker and Taylor$bBTCP$nBK0018043371
938 $aYBP Library Services$bYANK$n12715991
029 1 $aAU@$b000057184831
029 1 $aAU@$b000058535093
029 1 $aCHBIS$b010626007
029 1 $aCHVBK$b366372238
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 330 OTHER HOLDINGS