Record ID | ia:eservicenewdirec0000unse_2002 |
Source | Internet Archive |
Download MARC XML | https://archive.org/download/eservicenewdirec0000unse_2002/eservicenewdirec0000unse_2002_marc.xml |
Download MARC binary | https://www.archive.org/download/eservicenewdirec0000unse_2002/eservicenewdirec0000unse_2002_meta.mrc |
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020 $a9781315291277$q(electronic bk.)
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245 00 $aE-Service :$bnew directions in theory and practice /$cedited by Roland T. Rust and P.K. Kannan.
246 3 $aEService :$bnew directions in theory and practice
260 $aArmonk, N.Y. :$bM.E. Sharpe,$c©2002.
300 $a1 online resource (xii, 336 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
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504 $aIncludes bibliographical references and index.
520 $aThis text provides a collection of different perspectives on ''e-Service'' and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
588 0 $aPrint version record.
505 0 $a6 e-Service Environment Impacts of Web Interface Characteristics on Consumers' Online Shopping BehaviorPart II Business Opportunities and Strategies; 7 Smart Versus Dumb Service Strategies A Framework for e-Business Intensity; 8 Real-Time Marketing in e-Services; 9 A Survey of Recommendation Systems in Electronic Commerce; 10 The Wireless Rules for e-Service Critical Issues for Managers and Researchers; Part III Public-Sector Opportunities; 11 e-Learning Fifth-Generation Learning and Its Impact on.
546 $aEnglish.
650 0 $aElectronic commerce.
650 0 $aCustomer services.
650 7 $aBUSINESS & ECONOMICS$xIndustrial Management.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement Science.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xOrganizational Behavior.$2bisacsh
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 7 $aElectronic commerce.$2fast$0(OCoLC)fst00906906
650 7 $aElectronic Commerce$2gnd
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650 17 $aDienstensector.$2gtt
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655 4 $aElectronic books.
655 4 $aComputer network resources.
655 7 $aElectronic books.$2gtlm
700 1 $aRust, Roland T.
700 1 $aKannan, P. K.
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856 40 $3ProQuest Ebook Central$uhttps://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=302437
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856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009855475&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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856 42 $3The Charles R. Anderson Endowment Fund Home Page$uhttp://hdl.library.upenn.edu/1017.12/366187
856 40 $uhttps://archive.org/details/eservicenewdirec0000unse$zFree eBook from the Internet Archive
856 40 $uhttps://openlibrary.org/books/OL8054704M$zAdditional information and access via Open Library
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856 40 $uhttp://site.ebrary.com/lib/berkeley/Doc?id=10178064$zAccess provided by Berkeley Law Library
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