| Record ID | ia:deliveringcustom0000payn |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/deliveringcustom0000payn/deliveringcustom0000payn_marc.xml |
| Download MARC binary | https://www.archive.org/download/deliveringcustom0000payn/deliveringcustom0000payn_meta.mrc |
LEADER: 02771cam 2200553Ma 4500
001 ocm44964795
003 OCoLC
005 20201201000409.0
008 000807s1999 enka ob 001 0 eng d
006 m o d
007 cr cn|||||||||
040 $aN$T$beng$epn$cN$T$dOCL$dOCLCQ$dVPI$dYDXCP$dOCLCQ$dTNF$dOCLCQ$dOCLCF$dN$T$dOCLCO$dOCLCQ$dD6H$dOCLCQ$dMWM$dSUR$dOCLCQ$dSAV$dQT7$dLUE$dOCLCQ$dINT$dTOF$dOCLCQ$dBRX$dLHU$dTKN$dOCLCQ$dCHBRC
019 $a970746704$a984855701$a1007374882$a1053072404$a1055846139$a1091149265$a1135436282
020 $a0585239371$q(electronic bk.)
020 $a9780585239378$q(electronic bk.)
020 $z1857034864$q(pbk.)
035 $a(OCoLC)44964795$z(OCoLC)970746704$z(OCoLC)984855701$z(OCoLC)1007374882$z(OCoLC)1053072404$z(OCoLC)1055846139$z(OCoLC)1091149265$z(OCoLC)1135436282
050 4 $aHF5415.5$b.P39 1999eb
072 7 $aBUS$x082000$2bisacsh
072 7 $aBUS$x041000$2bisacsh
072 7 $aBUS$x042000$2bisacsh
072 7 $aBUS$x085000$2bisacsh
082 04 $a658.812$221
100 1 $aPayne, Sheila.
245 10 $aDelivering customer service :$ba practical guide to managing successful customer relationships /$cSheila Payne.
250 $a2nd ed.
260 $aOxford :$bHow To Books,$c1999.
300 $a1 online resource (192 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
650 0 $aCustomer services.
650 7 $aBUSINESS & ECONOMICS$xIndustrial Management.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement Science.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xOrganizational Behavior.$2bisacsh
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
655 4 $aElectronic books.
776 08 $iPrint version:$aPayne, Sheila.$tDelivering customer service.$b2nd ed.$dOxford : How To Books, 1999$z1857034864
856 40 $3EBSCOhost$uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=24865
856 4 $3EBSCOhost$uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=24865
856 4 $uhttp://www.lib.utk.edu/cgi-bin/auth/connect.cgi?netlibrary=24865$zOnline access - 1 simultaneous user
856 4 $3Bibliographic record display$uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=24865$zAn electronic book accessible through the World Wide Web; click for information
938 $aEBSCOhost$bEBSC$n24865
938 $aYBP Library Services$bYANK$n2315497
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 755 OTHER HOLDINGS