| Record ID | ia:customerdrivenco00whit |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/customerdrivenco00whit/customerdrivenco00whit_marc.xml |
| Download MARC binary | https://www.archive.org/download/customerdrivenco00whit/customerdrivenco00whit_meta.mrc |
LEADER: 01014cam 2200265 a 4500
001 1052800
005 19950222145705.6
008 901107s1991 maua b 001 0 eng
035 $9(DLC) 90023765
906 $a7$bcbc$corignew$d1$eocip$f19$gy-gencatlg
955 $apc05 to ba00 11-07-90; ba38/ba28 to SCD 11-08-90; fe07 11-09-90; fm28 11-14-90; CIP ver. bg06 to SL 04-22-91
010 $a 90023765
020 $a0201570904 :$c$21.95 ($24.95 Can.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.W56 1991
082 00 $a658.8/12$220
100 1 $aWhiteley, Richard C.
245 14 $aThe customer-driven company :$bmoving from talk to action /$cRichard C. Whiteley.
260 $aReading, Mass. :$bAddison-Wesley,$cc1991.
300 $a308 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aCustomer services.
920 $a** LC HAS REQ'D # OF SHELF COPIES **
991 $bc-GenColl$hHF5415.5$i.W56 1991$p00020083104$tCopy 1$wBOOKS