| Record ID | ia:competitivecusto0000ston |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/competitivecusto0000ston/competitivecusto0000ston_marc.xml |
| Download MARC binary | https://www.archive.org/download/competitivecusto0000ston/competitivecusto0000ston_meta.mrc |
LEADER: 01829cam 2200529 a 4500
001 ocm28890372
003 OCoLC
005 20220630101242.0
008 930831s1992 enk f 001 0 eng
040 $aUKM$beng$cUKM$dNLGGC$dOCLCG$dYDXCP$dOCLCF$dOCLCO$dOCLCQ$dOCL$dUKMGB$dOCLCO
015 $aGB9346173$2bnb
015 $aGB9341068$2bnb
016 7 $a008416976$2Uk
016 7 $a009793407$2Uk
019 $a28675255$a877312136
020 $a1855240521$q(pbk.)
020 $a9781855240520$q(pbk.)
035 $a(OCoLC)28890372$z(OCoLC)28675255$z(OCoLC)877312136
082 04 $a658.812$220
084 $a85.12$2bcl
100 1 $aStone, Merlin,$d1948-
245 10 $aCompetitive customer care :$ba guide to keeping customers /$cMerlin Stone and Laurie Young.
260 $aKingston upon Thames :$bCroner Publications,$c1992.
300 $ax, 341 pages ;$c21 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
540 $aBritish Library not licensed to copy$c0.$5Uk
650 0 $aCustomer services$vHandbooks, manuals, etc.
650 6 $aService à la clientèle$vGuides, manuels, etc.
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 17 $aKlantgerichtheid.$2gtt
650 17 $aStrategisch management.$2gtt
650 17 $aKwaliteitszorg.$2gtt
653 1 $aCustomer services
655 7 $aHandbooks and manuals.$2fast$0(OCoLC)fst01423877
700 1 $aYoung, Laurie,$d1955-
938 $aYBP Library Services$bYANK$n100009347
029 1 $aAU@$b000009747942
029 1 $aNLGGC$b109761804
029 1 $aNZ1$b3981440
029 1 $aUKMDD$b1855240521
029 1 $aUNITY$b020150164
029 1 $aUKMGB$b009793407
994 $aZ0$bIME
948 $hNO HOLDINGS IN IME - 36 OTHER HOLDINGS