| Record ID | ia:buzz50littlethin0000free |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/buzz50littlethin0000free/buzz50littlethin0000free_marc.xml |
| Download MARC binary | https://www.archive.org/download/buzz50littlethin0000free/buzz50littlethin0000free_meta.mrc |
LEADER: 00648cam a22002178a 4500
001 2004012398
003 DLC
005 20100204141816.0
008 040525s2004 enk 000 0 eng
010 $a 2004012398
020 $a1857883470
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.F7267 2004
082 00 $a658.8/12$222
100 1 $aFreemantle, David.
245 14 $aThe buzz :$b50 little things that make a big difference to delivering world-class customer service /$cby David Freemantle.
260 $aLondon ;$aBoston, Mass. :$bNicholas Brealey Pub.,$c2004.
263 $a0411
300 $ap. cm.
650 0 $aCustomer services.