MARC record from Internet Archive

LEADER: 03802cam 22007334a 4500
001 ocm49903067
003 OCoLC
005 20200724010518.0
008 020523s2002 nyua b 001 0 eng
010 $a 2002008190
040 $aDLC$beng$cDLC$dBAKER$dBTCTA$dLVB$dUQ1$dYDXCP$dIG#$dDEBBG$dOCL$dTULIB$dBDX$dOCLCF$dOCLCQ$dOCLCO$dR7R$dOCLCQ
020 $a0789019140$q(hard ;$qalk. paper)
020 $a9780789019141$q(hard ;$qalk. paper)
020 $a0789019159$q(pbk. ;$qalk. paper)
020 $a9780789019158$q(pbk. ;$qalk. paper)
035 $a(OCoLC)49903067
042 $apcc
050 00 $aHD62.15$b.B462 2001
082 00 $a647.94/068/4$221
084 $aQQ 946$2rvk
245 00 $aBenchmarks in hospitality and tourism /$cSungsoo Pyo, editor.
260 $aBinghamton, NY :$bHaworth Hospitality Press,$c2001.
300 $a164 pages :$billustrations ;$c22 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $a"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
504 $aIncludes bibliographical references and index.
505 0 $aArticles -- An Overview of Benchmarking Literature: Its Strengths and Weaknesses / Metin Kozak and Kevin Nield -- Guest Satisfaction Barometer and Benchmarking: Experiences from Austria / Kurt Matzler and Harald Pechlaner -- A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet / Karl W. Wober -- Development Opportunities for a Tourism Benchmarking Tool -- The Case of Tyrol / Matthias Fuchs and Klaus Weiermair -- Benchmarking Best Practice in Hotel Front Office: The Western European Experience / Tom Baum and Peter Odgers -- Managing Quality in Hotel Excelsior / Vesna Vrtiprah -- Serviced Accommodation, Environmental Performance and Benchmarks / David Leslie -- Environmental Management Systems for Caribbean Hotels and Resorts: A Case Study of Five Properties in Jamaica / Bill Meade and Joe Pringle.
650 0 $aBenchmarking (Management)
650 0 $aHospitality industry$xManagement.
650 0 $aTourism$xManagement.
650 6 $aÉtalonnage concurrentiel.
650 6 $aAccueil (Tourisme)$xGestion.
650 6 $aTourisme$xGestion.
650 7 $aBenchmarking (Management)$2fast$0(OCoLC)fst00830291
650 7 $aHospitality industry$xManagement.$2fast$0(OCoLC)fst00961147
650 7 $aTourism$xManagement.$2fast$0(OCoLC)fst01153180
650 7 $aAccueil (Tourisme)$2rasuqam
650 7 $aHospitalité$2rasuqam
650 7 $aTourisme.$2rasuqam
650 17 $aBenchmarking.$2rasuqam
650 07 $aAufsatzsammlung.$2swd
650 07 $aBenchmarking.$2swd
650 07 $aGastgewerbe.$2swd
650 07 $aTourismus.$2swd
700 1 $aPyo, Sungsoo.
730 0 $aJournal of quality assurance in hospitality & tourism.
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009886862&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/enhancements/fy0810/2002008190-d.html
938 $aBaker & Taylor$bBKTY$c157.00$d157.00$i0789019140$n0004006484$sactive
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938 $aBaker and Taylor$bBTCP$n2002008190
938 $aIngram$bINGR$n9780789019141
938 $aYBP Library Services$bYANK$n1889695
029 1 $aAU@$b000023634385
029 1 $aAU@$b000050267324
029 1 $aDEBBG$bBV014521173
029 1 $aIG#$b9780789019141
029 1 $aNLGGC$b243260148
029 1 $aNZ1$b6957404
994 $aZ0$bP4A
948 $hHELD BY P4A - 169 OTHER HOLDINGS