| Record ID | ia:achievingexcelle0000tsch |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/achievingexcelle0000tsch/achievingexcelle0000tsch_marc.xml |
| Download MARC binary | https://www.archive.org/download/achievingexcelle0000tsch/achievingexcelle0000tsch_meta.mrc |
LEADER: 01256cam 2200361Ia 4500
001 ocm35950189
003 OCoLC
005 20210518083525.0
008 961118s1996 mnua 001 0 eng d
010 $a 95080722
040 $aMPI$beng$cMPI$dOCL$dLVB$dBAKER$dBDX$dOCLCQ$dOCLCF$dOCLCQ$dOCLCO$dOCLCQ$dI8M$dOCLCQ
020 $a0963626841$q(pbk.)
020 $a9780963626844$q(pbk.)
035 $a(OCoLC)35950189
050 00 $aHF5415.5$b.T83 1996
082 04 $a658.812
100 1 $aTschohl, John.
245 10 $aAchieving excellence through customer service /$cJohn Tschohl with Steve Franzmeier.
250 $a2nd ed.
260 $aMinneapolis, Minn. USA :$bBest Sellers Pub.,$c©1996.
300 $ax, 337 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
650 0 $aCustomer services.
650 6 $aService à la clientèle.
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
700 1 $aFranzmeier, Steve.
938 $aBaker & Taylor$bBKTY$c14.95$d11.21$i0963626841$n0003276586$sactive
938 $aBrodart$bBROD$n50000772$c$14.95
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 34 OTHER HOLDINGS