MARC Record from harvard_bibliographic_metadata

LEADER: 03454nam a22003615i 4500
001 013251203-3
005 20120627135443.0
008 110726s2012 nyua bi 001 0 eng
010 $a 2011030534
020 $a9780765626608 (hardcover : alk. paper)
020 $a0765626608 (hardcover : alk. paper)
035 0 $aocn744560414
040 $aDLC$beng$cDLC$dYDX$dYDXCP$dBDX$dCDX$dAGL$dBTCTA$dAGL
042 $apcc
043 $an-us---
050 00 $aHD4605$b.A667 2012
070 0 $aHD4605$b.A667 2012
082 00 $a352.3/2140973$223
100 1 $aAmmons, David N.
245 10 $aMunicipal benchmarks :$bassessing local performance and establishing community standards /$cDavid N. Ammons.
250 $a3rd ed.
260 $aArmonk, N.Y. :$bM.E. Sharpe,$cc2012.
300 $aviii, 527 p. :$bill. ;$c26 cm.
504 $aIncludes bibliographical references and index.
505 0 $aPreface -- 1. Introduction -- 2. Performance measurement and benchmarking -- 3. Animal control -- 4. City attorney -- 5. City clerk -- 6. Courts -- 7. Economic development -- 8. Emergency communications -- 9. Emergency medical services -- 10. Finance -- 11. Fire service -- 12. Fleet services -- 13. Gas and electric services -- 14. Human resource management -- 15. Information systems -- 16. Library -- 17. Management services : executive office, budget, and management audit -- 18. Parking services -- 19. Parks and recreation -- 20. Planning and development services -- 21. Police -- 22. Property appraisal -- 23. Public health -- 24. Public transit -- 25. Public works : engineering and miscellaneous services -- 26. Purchasing and warehousing -- 27. Risk management -- 28. Social services -- 29. Solid waste collection and recycling -- 30. Streets, sidewalks, and storm drainage -- 31. Traffic management -- 32. Utilities business office -- 33. Water and sewer services -- 34. Other services : airport, call center, mail service, print shop, and public information office -- 35. The value of benchmarks -- Local government documents.
520 $a"Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. The book includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. This edition provides new or expanded listings of professional standards across the full array of municipal functions. Two all-new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available." --Publisher description.
650 0 $aMunicipal services$zUnited States$xEvaluation.
650 0 $aMunicipal government$zUnited States$xEvaluation.
650 0 $aBenchmarking (Managememt)$zUnited States.
650 0 $aBenchmarking (Management)$zUnited States.
988 $a20120625
049 $aKSGG
906 $0DLC