MARC Record from harvard_bibliographic_metadata

LEADER: 02220cam a2200361Ia 4500
001 012563957-0
005 20140115114904.0
008 101020s2010 nyua 000 0 eng
020 $a9780143118442 (pbk.) :$c$16.00
020 $a0143118447 (pbk.) :$c$16.00
035 0 $aocn671252867
040 $aOCP$cOCP$dJRS$dHMG$dYDXCP$dVP@$dCDX$dBDX$dTXHLC$dVET
050 4 $aBF637.C45$bS78 2010
082 04 $a158.2$222
100 1 $aStone, Douglas,$d1958-
245 10 $aDifficult conversations :$bhow to discuss what matters most /$cDouglas Stone, Bruce Patton, Sheila Heen.
250 $a10th anniversary ed., [2nd ed.]
260 $aNew York :$bPenguin Books,$cc2010.
300 $axxxiii, 315 p. :$bill. ;$c20 cm.
500 $a"With a foreword by Roger Fisher"--Cover.
500 $a"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
500 $aFirst published in the U.S.A. by Viking Penguin, 1999.
505 0 $aSort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
520 $aFrom the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
650 0 $aInterpersonal communication.
650 0 $aInterpersonal communication$vCase studies.
650 2 $aCommunication.
650 2 $aInterpersonal Relations.
655 7 $aCase studies.$2fast
700 1 $aHeen, Sheila.
700 1 $aPatton, Bruce.
988 $a20100904
906 $0OCLC