MARC Record from harvard_bibliographic_metadata

LEADER: 01530cam a22003254a 4500
001 010216858-X
005 20070123134946.0
008 060511s2006 njua b 001 0 eng
010 $a 2006014055
015 $aGBA662326$2bnb
016 7 $a013511768$2Uk
020 $a0471752940 (cloth)
024 3 $a9780471752943
029 1 $aYDXCP$b2441589
035 0 $aocm68786660
040 $aDLC$cDLC$dBAKER$dUKM$dC#P$dYDXCP$dHBS
042 $apcc
050 00 $aHD53$b.B353 2006
082 00 $a658.4/038$222
100 1 $aBaker, Ronald J.$q(Ronald Joseph),$d1962-
245 10 $aMeasure what matters to customers :$busing key predictive indicators /$cRonald J. Baker.
260 $aHoboken, N.J. :$bWiley,$cc2006.
300 $axxii, 186 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 163-169) and index.
505 0 $aThe canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
650 0 $aIntellectual capital.
650 0 $aKnowledge management.
650 0 $aSuccess in business.
988 $a20070123
906 $0DLC