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Quest for Quality: How Six Organizations Achieved Total Quality
December 31, 1991, Nicholas Brealey Publishing
Hardcover
0852906838 9780852906835
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{{cite book|author=Ian Webb |date=December 31, 1991 |title=Quest for Quality |publisher=Nicholas Brealey Publishing |isbn=978-0-85290-683-5 |ol=11604387M}}