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Derek R. Allen

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Most Editions

Linking Customer and Employee Satisfaction to the Bottom Line

by Danica R. Allen, Derek R. Allen, and Morris Wilburn First published in 2002
3 editions

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Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations

by Derek R. Allen First published in 2004
2 editions

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Analysis of Customer Satisfaction Data

by Derek R. Allen and T. R. N. Rao First published in 2000
1 edition

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ID Numbers

OLID: OL2948485A

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