Whether handwritten, electronically mediated, or face-to-face, workplace communication is more than a value-neutral exercise in "information transfer"; it is a complex social interaction.
An edition of Technical Communication
(2000)
Technical Communication
8th edition
by John M. Lannon
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Technical Communication, Eighth Edition (formerly Technical Writing), is a comprehensive yet flexible introduction to technical and professional communication for students of all majors. Rhetorical principles are explained, illustrated, and applied to an array of documents from brief memos and electronic mail to formal reports, oral presentations, and proposals.
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| Edition | Availability |
|---|---|
1
Technical Communication
August 2, 2013, Pearson
Paperback; Loose Leaf
in English
0133937720 9780133937725
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2
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3
Technical Communication
February 21, 2005, Longman
Paperback
in English
- 10th edition
0321270762 9780321270764
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4
Technical Communication: Instructor's Resource Manual to Accompany
2003, Pearson Education, Inc., Longman
in English
- 9th Edition
0321109228 9780321109224
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5
Technical Communication
April 8, 2002, Longman
Paperback
in English
- 9th edition
0321089790 9780321089793
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6
Technical Communication
2000, Addison-Wesley Educational Publishers Inc.
Paperback
in English
- 8th edition
0321023951 9780321023957
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7
Technical Communication
2000, Addison Wesley Longman
in English
- Canadian edition
0201613794 9780201613797
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Book Details
First Sentence
"Whether handwritten, electronically mediated, or face-to-face, workplace communication is more than a value-neutral exercise in "information transfer"; it is a complex social interaction."
Table of Contents
Detailed Contents.
Page vii
Preface.
Page xvii
Acknowledgments.
Page xxi
Chapter 1.
Introduction to Technical Communication
Page 1
Part I.
Communicating in the Workplace
Page 11
Chapter 2.
Problem Solving in Workplace Communication
Page 12
Chapter 3.
Solving the Information Problem
Page 22
Chapter 4.
Solving the Persuasion Problem
Page 34
Chapter 5.
Solving the Ethics Problem
Page 60
Chapter 6.
Solving the Collaboration Problem
Page 80
Part II.
Retrieving, Analyzing, and Synthesizing Information
Page 95
Chapter 7.
Thinking Critically About the Research Process
Page 96
Chapter 8.
Exploring Hardcopy, Online, and Internet Sources
Page 107
Chapter 9.
Exploring Primary Sources
Page 129
Chapter 10.
Evaluating and Interpreting Information
Page 144
Chapter 11.
Summarizing and Abstracting Information
Page 174
Part III.
Structural and Style Elements
Page 191
Chapter 12.
Organizing for Users
Page 192
Chapter 13.
Revising for Readable Style
Page 214
Part IV.
Visual, Design, and Usability Elements
Page 255
Chapter 14.
Designing Visuals
Page 256
Chapter 15.
Designing Pages and Documents
Page 304
Chapter 16.
Adding Document Supplements
Page 323
Chapter 17.
Testing the Usability of Your Document
Page 335
Part V.
Specific Documents and Applications
Page 343
Chapter 18.
Memo Reports and Electronic Mail
Page 344
Chapter 19.
Letters and Employment Correspondence
Page 364
Chapter 20.
Web Pages and Other Electronic Documents
Page 408
Chapter 21.
Technical Definitions
Page 423
Chapter 22.
Technical Descriptions and Specifications
Page 440
Chapter 23.
Procedures and Processes
Page 461
Chapter 24.
Proposals
Page 492
Chapter 25.
Analytical Reports
Page 521
Chapter 26.
Oral Presentations
Page 553
Appendix A.
Recording and Documenting Research Findings
Page 573
Appendix B.
The Problem-Solving Process Illustrated
Page 609
Appendix C.
Editing for Grammar, Usage, and Mechanics
Page 622
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Work Description
Technical Communication offers complete coverage of technical communication, business communication, and professional writing in a user-friendly writing style. The topics move from basic foundational concepts, to chapters on research, visuals, style, document design, usability, and finally to specific documents (basic workplace correspondence to more complex documents, technologies, and oral presentations). The appendix includes thorough coverage of MLA, APA, and CSE (Council of Science Editors) documentation styles, and a handbook of grammar, mechanics, and usage. All descriptions of and instructions for creating technical documents are accompanied by clear, annotated model documents. In addition, graphic illustrations appear throughout the book to make abstract concepts easy to understand. Checklists and Projects provide plentiful opportunities to learn and reinforce chapter topics.
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History
- Created April 30, 2008
- 13 revisions
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