{"title": "Customer service games for trainers", "subjects": ["Customer services", "Employees", "Management games", "Problems, exercises", "Training of"], "key": "/works/OL697344W", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL54954A"}}], "type": {"key": "/type/work"}, "covers": [12640895], "latest_revision": 3, "revision": 3, "created": {"type": "/type/datetime", "value": "2009-12-09T01:42:41.517623"}, "last_modified": {"type": "/type/datetime", "value": "2022-02-20T06:05:33.643208"}}