{"created": {"type": "/type/datetime", "value": "2009-12-08T06:51:54.676556"}, "subjects": ["Consumer satisfaction", "Industrial management", "Total quality management", "Qualita\u0098tsmanagement"], "latest_revision": 4, "key": "/works/OL632373W", "title": "Customer and market-driven quality management", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL48598A"}}], "type": {"key": "/type/work"}, "last_modified": {"type": "/type/datetime", "value": "2020-11-16T19:16:34.637737"}, "covers": [9843508], "revision": 4}