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Last edited by ImportBot
July 28, 2014 | History

Winning with the Customer from Hell 2 editions

Cover of: Winning with the Customer from Hell | Shaun Belding
About the Book

Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer’s emotional state, thanking the customer, evaluating one’s opinion, and responding with a win-win solution. Retailers come away with tested strategies for turning nightmare customers into friends.

2 editions First published in 2004

Edition Read Borrow Buy
Cover of: Winning with the Customer from Hell
April 28, 2004, Ecw Press
Winning with the Customer from Hell
Paperback in English
Cover of: Winning with the Customer from Hell
2008, ECW Press
Winning with the Customer from Hell
Electronic resource in English

History Created December 10, 2009 · 4 revisions Download catalog record: RDF / JSON

July 28, 2014 Edited by ImportBot import new book
June 16, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 10, 2009 Created by WorkBot add works page