An edition of Delivering satisfaction and service quality (2000)

Delivering satisfaction and service quality

a customer-based approach for libraries

by , , and

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Cover of: Delivering satisfaction and service quality by Hernon, Peter.
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Last edited by MARC Bot
July 31, 2019 | History
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An edition of Delivering satisfaction and service quality (2000)

Delivering satisfaction and service quality

a customer-based approach for libraries

by , , and

  • 0 Ratings
  • 2 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
American Library Association
Language
English
Pages
181

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Previews available in: English

Subjects
Consumer satisfaction, Management, Reference services (Libraries), Auskunftsdienst, Klantgerichtheid, Service de reference, Tevredenheid, Bibliotheques, Library Services, Bibliotheken, Gestion, Benutzerservice, Gebruikersonderzoek, Consommateurs, Organization & administration, Satisfaction, Consumer Behavior, Bibliothek, Verbraucherzufriedenheit, Library, archive & information management, Library & Information Science, Library Management, Reference And Information Services, United States, Language Arts & Disciplines, Reference, Language, Customer Service, Teaching Methods & Materials - Library Skills, Business & Economics, Customer services
Places
United States

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Edition Availability
Cover of: Delivering satisfaction and service quality
Delivering satisfaction and service quality: a customer-based approach for libraries
2001, American Library Association
in English
Libraries near you: WorldCat
Cover of: Delivering Satisfaction and Service Quality
Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
November 2000, American Library Association
Paperback in English
Libraries near you: WorldCat

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Book Details

Edition Notes

Includes bibliographical references (p. 171-175) and index.

Published in
Chicago

Classifications

Dewey Decimal Class
025.5/2
Library of Congress
Z711 .H455 2001, Z711 .H455 2000

The Physical Object

Pagination
xiv, 181 p. :
Number of pages
181

ID Numbers

Open Library
OL6787615M
Internet Archive
deliveringsatisf0000hern
ISBN 10
083890789X
LCCN
00044811
OCLC/WorldCat
44502264
Library Thing
341807
Goodreads
832541

Source records

OpenLibraries-Trent-MARCs record
Internet Archive item record
Library of Congress MARC record
marc_nuls MARC record
marc_columbia MARC record

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History

Download catalog record: RDF / JSON
July 31, 2019 Edited by MARC Bot associate edition with work OL470873W
May 25, 2019 Edited by ImportBot import existing book
December 6, 2010 Edited by Open Library Bot Added subjects from MARC records.
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 8, 2009 Created by ImportBot add works page