{"type": {"key": "/type/work"}, "title": "WHY DO SATISFIED CUSTOMERS DEFECT? A LOOK AT THE CONCEPT OF CUSTOMER SATISFACTIONS AND ITS SHORTCOMINGS", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL13145662A"}}], "key": "/works/OL36629539W", "latest_revision": 1, "revision": 1, "created": {"type": "/type/datetime", "value": "2023-09-17T08:09:15.271447"}, "last_modified": {"type": "/type/datetime", "value": "2023-09-17T08:09:15.271447"}}