{"first_publish_date": "1995", "latest_revision": 3, "key": "/works/OL3380103W", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL551786A"}}], "subjects": ["Quality of products", "Automobile industry and trade", "Management", "Consumer satisfaction", "Total quality management"], "title": "Customer Satisfaction Measurement", "created": {"type": "/type/datetime", "value": "2009-12-10T03:25:35.005497"}, "lc_classifications": ["HD9710.A2 K67 1995"], "last_modified": {"type": "/type/datetime", "value": "2020-08-23T09:24:19.235494"}, "type": {"key": "/type/work"}, "revision": 3}