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Last edited by ImportBot
June 23, 2010 | History

Say It Right the First Time 3 editions

Cover of: Say It Right the First Time | Loretta Malandro
About the Book

Get what you want at work the first time and every timeBeing a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for “softening the edges,” reframing, accountability, and recovering from communication gaffes.Malandro also provides:Invaluable insights into the emotional power of words Priceless techniques to connect with and move an audience Tips on recognizing “killer words” and overcoming the trouble they can cause An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

Excerpts

This chapter provides an overview of the major information flows in a telecommunications billing environment-billing operations, information management, and financial management.
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3 editions First published in 2003

Edition Read Locate Buy
Cover of: Say It Right the First Time
March 25, 2003, McGraw-Hill
Say It Right the First Time
Paperback in English - 1 edition
Cover of: Say It Right the First Time
March 25, 2003, McGraw-Hill
Say It Right the First Time
in English
Cover of: Say It Right the First Time
2003, McGraw-Hill
Say It Right the First Time
eBook in English

History Created October 25, 2009 · 4 revisions Download catalog record: RDF / JSON

June 23, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 6, 2010 Edited by WorkBot add more information to works
October 25, 2009 Created by WorkBot add works page