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July 28, 2014 | History

The Southwest Airlines Way 7 editions

Cover of: The Southwest Airlines Way by Jody Hoffer Gittell
About the Book

In an industry that regularly loses billions of dollars, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. How do they do it? In The Southwest Airlines Way, you’ll learn the key to Southwest’s success—high performance relationships based on shared goals, shared knowledge, and mutual respect among all levels of management, employees, and suppliers.This in-depth profile, based on eight years of field research on the airline industry, reveals 10 practices that Southwest Airlines uses to build high performance relationships, and how they can be implemented in any organization—with dramatic results. You’ll learn how to implement Southwest-style management practices while learning from the successes and failures of American, United, Continental, and other airlines as they have struggled to adopt Southwest’s practices.Why is Southwest Airlines valued higher than all other major U.S. passenger air carriers combined?How, in the wake of September 11, could Southwest keep all of its employees working and continue its unblemished record of growth and profitability as other airlines laid off thousands, begged Congress for money, and filed for Chapter 11 bankruptcy protection?Can the now-legendary “Southwest effect” be applied successfully in other industries?In The Southwest Airlines Way, you’ll find the answers to these questions and more.

Excerpts

SOUTHWEST AIRLINES HAS been profitable every year for 31 years-an unsurpassed record in the highly turbulent, frequently unprofitable, airline industry.
added anonymously.

7 editions First published in 2002

Edition Read Borrow Buy
Cover of: The Southwest Airlines Way
December 19, 2002, McGraw-Hill
The Southwest Airlines Way
Hardcover in English - 1 edition
Cover of: The Southwest Airlines Way
December 19, 2002, McGraw-Hill
The Southwest Airlines Way
in English
Cover of: The Southwest Airlines Way
2003, McGraw-Hill
The Southwest Airlines Way
eBook in English
Cover of: The Southwest Airlines Way
March 25, 2004, American Media International
The Southwest Airlines Way
Audio CD in English - Abridged edition
Cover of: The Southwest Airlines Way
March 25, 2004, American Media International
The Southwest Airlines Way
Audio Cassette in English - Abridged edition
Cover of: The Southwest Airlines Way
April 14, 2005, McGraw-Hill
The Southwest Airlines Way
in English
Cover of: The Southwest Airlines Way
April 14, 2005, McGraw-Hill
The Southwest Airlines Way
Paperback in English - 1 edition

History Created October 25, 2009 · 5 revisions Download catalog record: RDF / JSON

July 28, 2014 Edited by ImportBot import new book
June 23, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 6, 2010 Edited by WorkBot add more information to works
October 25, 2009 Created by WorkBot add works page