Cover of: Exit, voice, and loyalty by Albert Otto Hirschman
Preview

Buy this book

When you buy books using these links the Internet Archive may earn a small commission.

Last edited by Clean Up Bot
December 13, 2019 | History
An edition of Exit, voice, and loyalty (1970)

Exit, voice, and loyalty

responses to decline in firms, organizations, and states

  • 0 Ratings
  • 17 Want to read
  • 0 Currently reading
  • 0 Have read

This edition was published in by Harvard University Press in Cambridge, Mass.

Written in English

162 pages

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena.

Read more

Previews available in: English

Edition Availability
Cover of: Exit, Voice, and Loyalty
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
January 26, 2006, Harvard University Press
Paperback in English - New Ed edition
Cover of: Exit, voice, and loyalty
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
2004, Harvard University Press
in English
Cover of: Exit, voice, and loyalty
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
1970, Harvard University Press
in English

Add another edition?

Exit, voice, and loyalty

First published in 1970



Work Description

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena.

Classifications

Dewey 302.3/5

Exit, voice, and loyalty

responses to decline in firms, organizations, and states

This edition was published in by Harvard University Press in Cambridge, Mass.


Edition Notes

Includes bibliographical references and index.

Classifications

Dewey Decimal Class
302.3/5
Library of Congress
HM786 .H57 2004, HM131 .H566 1970, HM786 .H57 1970, HM786.H57 1970

ID Numbers

Open Library
OL3319564M
Internet Archive
exitvoiceloyalty00hirs_0
ISBN 10
0674276604
LC Control Number
2004271016, 77099517
Library Thing
28432
Goodreads
149033

Community Reviews (0)

Feedback?
No community reviews have been submitted for this work.

Lists containing this Book

History

Download catalog record: RDF / JSON
December 13, 2019 Edited by Clean Up Bot import existing book
December 23, 2018 Edited by Gary Wo Edited without comment.
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 6, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page