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June 18, 2010 | History

The intimate supply chain 2 editions

Cover of: The intimate supply chain by David Frederick Ross
About the Book

The growing power being exercised by today's consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of supply chain management (SCM). It's no longer so much about improving the manufacturing process as it is improving the point and speed of contact and the continued interaction that you have with your customer. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience explores how SCM can assist companies to grow and prosper in the new global economy. It focuses on what the customer wants from the supply chain and how organizations must restructure their outdated business models to meet their customer's needs. Covering this dramatic shift in customer management, David Ross, bestselling author and recognized industry expert, demonstrates how to design and maintain an efficient and up-to-date delivery channel, showcasing the methods and technologies needed to adapt to the evolving, demand-driven market. Exceptionally practical in his approach, Ross provides a new perspective that requires a broader mindset about the structure and functioning of SCM. He explains how effective management must start with the aim of getting personal with customers in order to bring total value to their shopping experience. Rather than concentrate on a range of products, this work defines a roadmap that will lead to increased empathy for your customers so that you will be able to provide them with unbeatable and readily recognizable value. When properly traveled, you will discover that it is a roadmap to increased profitability and market share.

Classifications

Library of Congress HD38.5 .R6752 2008
Dewey 658.7

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2 editions First published in 2008

Edition Read Borrow Buy
Cover of: The Intimate Supply Chain
2008, Taylor and Francis
The Intimate Supply Chain
Electronic resource in English
Cover of: The intimate supply chain
2008, Auerbach Publications
The intimate supply chain
in English

History Created December 10, 2009 · 3 revisions Download catalog record: RDF / JSON

June 18, 2010 Edited by ImportBot add details from OverDrive
February 5, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page