{"created": {"type": "/type/datetime", "value": "2019-07-07T20:46:36.440300"}, "subjects": ["Kundenmanagement", "Customer Relationship Management", "Beziehungsmanagement", "Marketing", "Arbeitszufriedenheit", "Unternehmenserfolg", "Kundenzufriedenheit"], "latest_revision": 1, "key": "/works/OL19907420W", "title": "Total-loyalty-Marketing", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL3295320A"}}], "type": {"key": "/type/work"}, "last_modified": {"type": "/type/datetime", "value": "2019-07-07T20:46:36.440300"}, "covers": [8728684], "revision": 1}