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Last edited by LC Bot
November 16, 2011 | History

Phone clones 1 edition

Phone clones
Kiran Mirchandani

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Phone clones
authenticity work in the transnational service economy
Kiran Mirchandani

Published 2012 by ILR Press in Ithaca .
Written in English.

Table of Contents

Introduction : the authentic clone
Transnational customer service : a new touchstone of globalization
Language training : the making of the deficient worker
Hate nationalism and the outsourcing backlash
Surveillance schooling for professional clones
"Don't take calls, make contact!" : legitimizing racist abuse
Being nowhere in the world : synchronous work and gendered time
Conclusion : authenticity work in the transnational service economy.

Edition Notes

Includes bibliographical references and index.

Classifications

Dewey Decimal Class
381
Library of Congress
HE8789.I4 M57 2012

The Physical Object

Pagination
p. cm.

ID Numbers

Open Library
OL25102249M
ISBN 13
9780801450648, 9780801477676
LC Control Number
2011046319

History

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November 16, 2011 Created by LC Bot import new book