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Last edited by LC Bot
November 16, 2011 | History

Phone clones 1 edition

Phone clones
Kiran Mirchandani

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Phone clones
authenticity work in the transnational service economy
Kiran Mirchandani

Published 2012 by ILR Press in Ithaca .
Written in English.

Table of Contents

Introduction : the authentic clone
Transnational customer service : a new touchstone of globalization
Language training : the making of the deficient worker
Hate nationalism and the outsourcing backlash
Surveillance schooling for professional clones
"Don't take calls, make contact!" : legitimizing racist abuse
Being nowhere in the world : synchronous work and gendered time
Conclusion : authenticity work in the transnational service economy.

Edition Notes

Includes bibliographical references and index.


Dewey Decimal Class
Library of Congress
HE8789.I4 M57 2012

The Physical Object

p. cm.

ID Numbers

Open Library
9780801450648, 9780801477676
LC Control Number

History Created November 16, 2011 · 1 revision Download catalog record: RDF / JSON

November 16, 2011 Created by LC Bot import new book