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Last edited by Administrator
October 23, 2010 | History

The Desk and Beyond: Next Generation Reference Services 1 edition

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Cover of: The Desk and Beyond |

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About the Book

Librarians are already attempting to "go where the users are," so what are the next steps in reaching them and providing reference assistance? Over the years academic librarians have continued to explore new and innovative service methods: some small-scale, others sweeping. Some of these changes gain widespread acceptance, while others are tested and abandoned.

The Desk and Beyond is intended to provide a thorough exploration of the present and possible future applications of eleven of the most promising new reference delivery methods. In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained. This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.

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The Desk and Beyond: Next Generation Reference Services

Published 2008 by Association of College & Research Libraries .

Table of Contents

What is common about learning commons? : a look at the reference desk in this changing environment Tim Daniels, Caroline Cason Barratt
Personalizing the library via research consultations Iris Jastram and Ann Zawistoski
Reaching beyond the walls of the library Brenda L. Johnson and Laurie A. Alexander
Solution focused reference : counselor librarianship revisited Ross T. LaBaugh
Embedded library, embedded librarian : strategies for providing reference services in online courseware Meredith G. Farkas
The IM cometh : the future of chat reference Stephen Francoeur
Friending our users : social networking and reference services Cliff Landis
Preemptive reference : coming out from behind the desk Brian S. Mathews
Wikis and collaborative reference services John Russell
Get in the game : adapting library services to the needs of gamers Chad Boeninger
From desk to Web : creating safety nets in the online library Jerilyn Veldof
Be you, be unique : how to create competitive reference services by being strategically different Jill S. Stover
Expanding patron services : effectively managing, training, and implementing new reference services Jennifer Ander and Connie Strittmatter

The Physical Object

Perfect Paperback
Number of pages
8.8 x 5.9 x 0.5 inches
9.6 ounces


  • Editor
    M. Leslie Madden
  • Editor
    Sarah K. Steiner
  • Chapter Author
    Brenda L. Johnson
  • Chapter Author
    Laurie A. Alexander
  • Chapter Author
    Ross T. LaBaugh
  • Chapter Author
    Meredith G. Farkas
  • Chapter Author
    Stephen Francoeur
  • Chapter Author
    Cliff Landis
  • Chapter Author
    Brian S. Mathews
  • Chapter Author
    John Russell
  • Chapter Author
    Chad Boeninger
  • Chapter Author
    Jerilyn Veldof
  • Chapter Author
    Jill S. Stover
  • Chapter Author
    Jennifer Ander
  • Chapter Author
    Connie Strittmatter
  • Chapter Author
    Tim Daniels
  • Chapter Author
    Caroline Cason Barratt
  • Chapter Author
    Iris Jastram
  • Chapter Author
    Ann Zawistoski

ID Numbers

Open Library

History Created October 23, 2010 · 2 revisions Download catalog record: RDF / JSON

October 23, 2010 Edited by Administrator Edited without comment.
October 23, 2010 Created by Cliff Landis Added new book.