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Cover of: Quality is free by Philip B. Crosby

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Quality is free
the art of making quality certain
by Philip B. Crosby

Published 1980 by New American Library in New York .
Written in English.

Table of Contents

Making quality certain
Quality may not be what you think it is
The quality management maturity grid
Management understanding and attitude
Quality organizational status
Handling problems
Cost of quality
Quality improvement program
Management style
History of the project
The program
Instructor's guide for HPA
Make certain.

Edition Notes

"A Mentor book."

Includes index.

Classifications

Dewey Decimal Class
658.562
Library of Congress
TS156.6 .C76 1980

The Physical Object

Pagination
xi, 270 p. ;
Number of pages
270

ID Numbers

Open Library
OL24381551M
Internet Archive
qualityisfreeart00cros
ISBN 10
0451619617, 0451624688
ISBN 13
9780451619617, 9780451624680
LC Control Number
79089296
OCLC/WorldCat
8501804

History Created October 21, 2010 · 3 revisions Download catalog record: RDF / JSON

February 9, 2011 Edited by EdwardBot add lending subjects
January 22, 2011 Edited by ImportBot add subjects from new record
October 21, 2010 Created by ImportBot initial import