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Last edited by WorkBot
January 29, 2010 | History

Optimising customer support in contact centres using soft computing approach 1 edition

Optimising customer support in contact centres using soft computing ap ...
Satya Shah

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Optimising customer support in contact centres using soft computing approach
by Satya Shah, Rajkumar Roy, and Ashutosh Tiwari.

Published 2006 by Cranfield University in Cranfield, Bedfordshire, U.K .
Written in English.

Edition Notes

Includes bibliographical references (p. 21-23).

Series
Decision engineering report series

Classifications

Library of Congress
QA76.9.S63 S52 2006

The Physical Object

Pagination
23 p. ;
Number of pages
23

ID Numbers

Open Library
OL22652099M
ISBN 10
1861941269
ISBN 13
9781861941268
LC Control Number
2007407210
OCLC/WorldCat
243540801

History Created December 11, 2009 · 2 revisions Download catalog record: RDF / JSON

January 29, 2010 Edited by WorkBot add more information to works
December 11, 2009 Created by WorkBot add works page