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Last edited by WorkBot
January 23, 2010 | History

Secret service 1 edition

Secret service
John R. DiJulius

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Secret service
hidden systems that deliver unforgettable customer service
John R. DiJulius III.

Published 2003 by AMACOM in New York .
Written in English.

Table of Contents

Secret service systems : creating behind-the-scenes systems
Secret service at work : implementing secret service systems
Your front line is your bottom line : the value of your front line people
What are we really selling? : making it an experience
Drilling for oil in your own backyard : marketing to go deeper with your existing customers
Creating passionate team members : developing a strong corporate culture
An opportunity to be a hero : turning customer complaints into positive experiences
Enhancing the quality of lives around us : giving back
E-nough : getting back to the face-to-face relationships.

Edition Notes

Includes index.

Classifications

Library of Congress
HF5415.5 .D558 2003, HF5415.5 .D558 2003

The Physical Object

Pagination
xix, 172 p. :
Number of pages
172

ID Numbers

Open Library
OL18181284M
ISBN 10
0814471714
LC Control Number
2002014953
Library Thing
5226488
Goodreads
1214970

History Created December 11, 2009 · 2 revisions
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January 23, 2010 Edited by WorkBot add more information to works
December 11, 2009 Created by WorkBot add works page