{"created": {"type": "/type/datetime", "value": "2009-12-11T04:49:46.956885"}, "title": "What is the true value of a lost customer?", "id": 46714475, "last_modified": {"type": "/type/datetime", "value": "2010-01-20T20:36:56.288597"}, "latest_revision": 2, "key": "/works/OL11545623W", "authors": [{"type": "/type/author_role", "author": {"key": "/authors/OL4860346A"}}], "type": {"key": "/type/work"}, "subjects": ["Customer loyalty", "Consumer satisfaction", "Consumer complaints"], "revision": 2}