| Record ID | marc_loc_updates/v37.i25.records.utf8:27255784:1153 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i25.records.utf8:27255784:1153?format=raw |
LEADER: 01153cam a22002894a 4500
001 2005011073
003 DLC
005 20090616120134.0
008 050418s2005 enka b 001 0 eng
010 $a 2005011073
020 $a0749443367
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.335$b.S98 2005
082 00 $a658.8/12$222
100 1 $aSzwarc, Paul.
245 10 $aResearching customer satisfaction & loyalty :$bhow to find out what people really think /$cPaul Szwarc.
246 3 $aResearching customer satisfaction and loyalty
260 $aLondon ;$aSterling, VA :$bKogan Page,$c2005.
300 $axiv, 258 p. :$bill. ;$c23 cm.
440 0 $aMarket research in practice series
504 $aIncludes bibliographical references (p. 247-251) and index.
650 0 $aConsumer satisfaction.
650 0 $aCustomer loyalty.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip0511/2005011073.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0715/2005011073-d.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0912/2005011073-b.html