MARC Record from Library of Congress

LEADER: 03080cam a22003134a 4500
001 2002103793
003 DLC
005 20050308183254.0
008 020313s2002 inu b 001 0 eng
010 $a 2002103793
020 $a0028642694
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD42$b.E349 2002
082 00 $a658.4/053$221
100 1 $aEisaguirre, Lynne,$d1951-
245 14 $aThe power of a good fight :$bhow to embrace conflict to drive productivity, creativity, and innovation /$cLynne Eisaguirre.
260 $aIndianapolis, IN :$bAlpha,$cc2002.
300 $axviii, 301 p. ;$c25 cm.
504 $aIncludes bibliographical references (p. [277]-282) and index.
505 8 $aMachine generated contents note: PART 1: THE POWER OF ATTITUDES: HOW TO -- EMBRACE CONFLICT AND DRIVE PRODUCTIVITY, -- CREATIVITY, AND INNOVATION 1 -- 1 Leading the Way: How to Leverage Conflict into Success 3 -- 2 The Leader as Detective: How to Uncover the Causes -- of G ood and Bad Fights15 -- 3 The Power of Purpose: How to Use Your Mission -- and Values to Embrace Conflict 27 -- PART 2: THE POWER OF STYLES: HOW TO -- UNDERSTAND AND USE DIFFERENT CONFLICT -- STYLES TO RELEASE YOUR CREATIVE POTENTIAL41 -- 4 Five Beastly Conflict Coping Styles: How to Retrain -- Your Anim al Instincts 43 -- 5 When the Pit Bull Attacks: How to Soften Their Bite 61 -- 6 When the Roadrunner Revs Up: How to Stop Others -- from Fleeing the Scene 69 -- 7 When the Golden Retriever Wags Its Tail: How to -- Teach "Just Say No!" 75 -- 8 When the Cobra Strikes: How to Tangle with -- a Triangulator79 -- 9 When Eagles Take Flight: How to Develop the Sight and -- Skills to Soar87 -- 10 A Creative Menagerie: How to Harness the Unique Styles95 -- PART 3: THE POWER OF SKILLS: HOW TO -- HARNESS THE STRATEGIC VALUE OF CONFLICT113 -- 11 The Top Ten Steps: How to Use Conflict to Your -- A dvantage 115 -- 12 Prepare for Conflict: How to Move from Despairing to -- Preparing 139 -- 13 Grace Under Fire: How to Skillfully Confront Others 147 -- 14 Who's on First? How to Hear and Be Heard 157 -- 15 Welcoming a Different Opinion: How to Be -- C onfrontable 173 -- 16 Making Changes Makes Waves: How to Swim, Not Sink191 -- PART 4: THE POWER OF SYSTEMS: HOW TO -- CREATE AN ORGANIZATION THAT ENCOURAGES -- GOOD FIGHTS 199 -- 17 The Dogfight Referees: How to Mediate, Facilitate, and -- Survive 201 -- 18 Avoid the Recount: How to Articulate a Clear Decision- -- M aking Process 215 -- 19 Getting to Yes Without Going to War: How to Build -- C onsensus 227 -- 20 Surfing the Waves of Conflict: How to Manage When -- the Conflict Tide Refuses to Recede241 -- 21 Saving an Endangered Species: How to Incubate Eagles253 -- C onclusion 273.
650 0 $aConflict management.
650 0 $aInterpersonal confrontation.
650 0 $aAnger in the workplace.
650 0 $aEmployee competitive behavior.
650 0 $aLabor productivity.
650 0 $aCreative ability in business.
650 0 $aSupervision of employees.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy022/2002103793.html