| Record ID | marc_loc_2016/BooksAll.2016.part24.utf8:130466201:901 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part24.utf8:130466201:901?format=raw |
LEADER: 00901cam a2200253 a 4500
001 95052763
003 DLC
005 20070510081552.0
008 951215s1996 caua b 001 0 eng
010 $a 95052763
020 $a1881052818 (alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B367 1996
082 00 $a658.8/12$220
100 1 $aBarlow, Janelle,$d1943-
245 12 $aA complaint is a gift :$busing customer feedback as a strategic tool /$cJanelle Barlow and Claus Møller.
250 $a1st ed.
260 $aSan Francisco :$bBerrett-Koehler Publishers,$cc1996.
300 $ax, 222 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references (p. 199-210) and index.
650 0 $aConsumer complaints.
650 0 $aCustomer services.
700 1 $aMøller, Claus,$d1942-
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0716/95052763-d.html