MARC record from Internet Archive

LEADER: 06172cam 2200925Ia 4500
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020 $a9781134632008$q(electronic bk.)
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100 1 $aHarper, Richard,$d1960-$eauthor.
245 10 $aOrganisational change and retail finance :$ban ethnographic perspective /$cRichard Harper, Dave Randall and Mark Rouncefield.
260 $aLondon ;$aNew York :$bRoutledge,$c2000.
300 $a1 online resource (xii, 183 pages)
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
347 $adata file$2rda
490 1 $aRoutledge international studies in money and banking ;$v8
504 $aIncludes bibliographical references (pages 165-178) and index.
588 0 $aPrint version record.
505 0 $a1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion.
520 1 $a"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies.
520 8 $aThe book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket.
650 0 $aBank management.
650 0 $aBank management$zGreat Britain.
650 7 $aBUSINESS & ECONOMICS$xBanks & Banking.$2bisacsh
650 7 $aBank management.$2fast$0(OCoLC)fst00826723
651 7 $aGreat Britain.$2fast$0(OCoLC)fst01204623
650 7 $aOrganisationswandel$2gnd
650 7 $aEthnosoziologie$2gnd
650 07 $aBank.$2swd
655 0 $aElectronic books.
655 4 $aElectronic books.
700 1 $aRandall, Dave,$eauthor.
700 1 $aRouncefield, Mark,$eauthor.
776 08 $iPrint version:$aHarper, Richard, 1960-$tOrganisational change and retail finance.$dLondon ; New York : Routledge, 2000$z0415202647$w(DLC) 99037474$w(OCoLC)41641406
830 0 $aRoutledge international studies in money and banking ;$v8.
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