It's estimated that ninety-nine percent of what we say is delivered without any preparation or advance thought. This may be fine when chatting with friends and family, but what do you do on those occasions when impromptu words really matter-job interviews, toasts, eulogies, business calls, arguments? Are you confident that your ad-libbed comments will be clear, effective, sensitive, or inspiring as required? If not, you'll want to roll up your sleeves and read Off the Cuff. This easy-to-read reference guide prepares you to find and use the right words in the right way, regardless of the occasion-even when you have no prior warning. Corporate communications expert Anne Cooper Ready shows you how to use language to motivate others, direct activities, entertain without offending, and succeed. You'll learn both basic and advanced skills for solving communications challenges from apologies to important meetings, from introductions to mediating conflicts. And, you'll discover how to make your comments count even in high-pressure situations such as media interviews, new business pitches and product introductions, panel discussions and seminars, and more.