Cover of: Exit, Voice, and Loyalty by Albert Otto Hirschman
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July 29, 2014 | History
An edition of Exit, voice, and loyalty (1970)

Exit, Voice, and Loyalty

Responses to Decline in Firms, Organizations, and States

New Ed edition
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This edition was published in by Harvard University Press

Written in English

176 pages

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena.

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Edition Availability
Cover of: Exit, Voice, and Loyalty
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
January 26, 2006, Harvard University Press
Paperback in English - New Ed edition
Cover of: Exit, voice, and loyalty
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
2004, Harvard University Press
in English
Cover of: Exit, voice, and loyalty
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
1970, Harvard University Press
in English

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Exit, voice, and loyalty

First published in 1970



Work Description

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena.

Classifications

Dewey 302.3/5

Exit, Voice, and Loyalty

Responses to Decline in Firms, Organizations, and States

New Ed edition

This edition was published in by Harvard University Press


The Physical Object

Format
Paperback
Number of pages
176
Dimensions
8 x 5.2 x 0.6 inches
Weight
7 ounces

ID Numbers

Open Library
OL7692476M
ISBN 10
0674276604
ISBN 13
9780674276604
Library Thing
28432
Goodreads
149033

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July 29, 2014 Edited by ImportBot import new book
July 28, 2014 Edited by ImportBot import new book
April 6, 2014 Edited by ImportBot Added IA ID.
August 6, 2010 Edited by IdentifierBot added LibraryThing ID
April 29, 2008 Created by an anonymous user Imported from amazon.com record.