"Richard James and Burl Gilliland give you key concepts and theories as well as the specific strategies, skills, techniques - and even actual dialogues - that you can use in crisis intervention situations." "This book introduces you to the latest topics, research, theories, and techniques of this rapidly evolving field, along with case material from real crisis situations. Authoritative, class-tested, and based on the authors' extensive experience teaching crisis intervention courses, the book includes information on cutting-edge topics such as cybercounseling via the Internet and compassion fatigue."--Jacket.